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Reputation or Relationship

Is it Reputation or simply Relationship that counts most when you choose a Realtor?

Very seldom does someone call me and say, “I’ve checked many realtors’ reputations and their accomplishments and have decided to give you my business.”   No, more likely it is, “You worked with my friend Mario and he said I should give you a call.”

What is happening here is, I have a good relationship with Mario, you have a good relationship with Mario, we will have a good relationship with each other based on that.  OK.

Why do I have a good relationship with Mario?  It isn’t because we both like rock climbing!  I seriously doubt it.  I’m pretty sure it is because I marketed and sold his house and helped him find a house that thrilled his growing family.  I did all this “with” Mario.   He was part of it all.

So the question still remains:  Reputation or Relationship?  Feels like both to me.

Best,